Transportation Quotations FAQ
May we think better and more than you think, continue to improve and exceed customer expectations. Let’s make things better is our source of power. Solving transportation and logistics problems for customers is also our mission of ELEGANT Logistics. Thinking more for you More, so that new customers can obtain transportation quotations faster. We make reference to common problems. We hope that customers can better understand our operation and can solve related common problems for customers, and can also get transportation quotations as soon as possible.
Warehouse Issues
ELEGANT LOGISTICS GROUP LTD.understands the needs of our customers and meets their requirements in terms of warehousing, freight forwarding, packaging and storage environment.
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A: All you need to do is to provide us with the name of the goods, the packing method and quantity or the packing list for our verification.
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A: Correct, once you provide the relevant information, our colleague will provide you with an entry document with an entry number on it, e.g. (ABC/CMA-123466), and when you deliver the goods, you can bring the entry document with you to deliver the goods at any time during the warehouse’s office hours.
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A: Most items can be stored, but not contraband, firearms, foodstuffs that are not pre-packaged or packaged securely.
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A: We can store all types of packaged goods, from large machines, different types of equipment, board goods, rolls of fabric, loose cartons, large wooden boxes, document storage and even private cars or construction vehicles. This is because ELEGANT Logistics has a wide range of warehouses to choose from, including covered warehouses, constant temperature warehouses and specialist document storage warehouses.
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A: ELEGANT Logistics has a 10,000 sq ft constant temperature warehouse where we can store food and wine in sealed packages.
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A: We also have different temperature (min. min. 18 degrees) refrigeration facilities to store steaks and even chilled products, but generally speaking, there is a minimum consumption in a cold storage warehouse, so if you are only storing two steaks, the cost is relatively expensive.
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A: We usually rent on a monthly or annual basis, but of course the longer the contract, the better the price.
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A: In general, storage charges will be divided into an entry fee (for counting and inspection of goods after they have been stored and forklift handling) and an exit fee (which includes the cost of managing the goods out of storage and the associated exit forklift).
For any other charges, there are normally no additional charges if there are no special procedures or service requirements.
For special processes or service requests, ELEGANT Logistics also provides various value-added services to customers after storage, such as: converting goods from bulk cartons to pallets; replacing outer and inner boxes; specifying a particular box or batch of goods for extraction, etc. Please contact our sales team.
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A: If you need to pick up the goods from the warehouse, we will arrange for the goods to be released to the shop picker as long as you notify us by email during ELEGANT’s office hours and provide us with the consignment note number and quantity, and list the information of the picker. If the goods are original and no additional services such as picking or unpacking are involved, the goods can be delivered within half an hour under normal circumstances.
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A: We have our own fleet of trucks, ranging from van-type trucks to 30-tonne heavy-duty trucks. We are able to pick up and deliver goods on behalf of our customers, whether it is a shipping/air freight warehouse or a commercial/industrial building.
Document Storage Issues
ELEGANT Logistics provides professional document storage and managed delivery services.
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A: We can store any type of document on your behalf, including seven years of company accounts, sales records, confidential information, law firm documents or bank records, etc.
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A: Under normal circumstances, it is more convenient to store documents in the company, but storing infrequently used documents in the company for a long period of time will waste space.
Your company should also arrange staff to manage the storage of documents.
By using ELEGANT Logistics’ document storage service, you can free up your company’s space and reduce your management costs, resulting in a win-win situation for both parties.
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A: This depends on the amount of documents you have to store. Normally, a company needs a small room to store its accounts for seven years. The cost of rent is high in Hong Kong, and in commercial areas it is even more expensive. If you can reduce the amount of space you need to store your documents, you can also reduce the cost of renting space.
In our experience, some of our clients used to rent a unit in an industrial building to store all their company’s documents, and then the rent increased to tens of thousands of dollars per month. By switching to ELEGANT Logistics’ document storage service, we have not only saved the high rental costs, but also the complexities of document management.
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A: We charge a monthly fee per file box.
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A: If a customer has used another document storage company and has an old carton, we will accept to continue to use that carton. However, if the old carton is too damaged or severely deformed, we will advise the customer to replace it with a new one.
For new customers using the document storage service for the first time, customers can purchase a specific size of storage box for standard document storage at a special price.
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A: There is no maximum quantity to store, but of course the higher the quantity the better the price.
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A: We can handle the transfer of warehouses for our customers, including follow-up on the transfer, transportation and post-transfer counting and inspection services.
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A: Yes, of course. We manage documents and other goods in different types of warehouses across our group. We are able to handle both large machines and small documents with ease.
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A: If you are already using ELEGANT Logistics document storage service, just fill in the document pick-up form and send it to us via email, if we receive it by 4pm on the same day, it will normally be delivered to your company the next day, which is very easy and convenient.
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A: If you are not yet our customer, please contact ELEGANT Logistics so that we can provide you with the right service and quotation and handle the storage of the relevant documents for you as soon as possible.
If you have become our customer, just fill in the document storage form and send it to us by email, the ELEGANT Logistics team will arrange for someone to collect the documents from your company for storage.
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A: We have a document destruction service. If you are already using our document storage service, we will process your documents on time if you provide us with an email indicating the number of the document to be destroyed and the date of disposal.
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A: We have an on-site document destruction service. We will provide document destruction bags for storage at the client’s office and collect the documents for destruction at the office on the date assigned by the client.
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A: If it is a rush order we can deliver it to your location within 4 hours of office hours at the earliest.
Local Transport Issues
With a large fleet of local trucks, ELEGANT Logistics Group offers a wide range of transportation services to meet the needs of our customers.
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A: ELEGANT Logistics can not only handle pick-ups from shipping depots, but also deliver to designated locations for our customers.
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A: If you have a ship arrival notice, you can contact us. ELEGANT Logistics can handle the conversion documents on behalf of the customer at the shipping company, and then arrange for pick-up and delivery of the goods.
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A: Airfreight and airport pick-up or delivery is part of our daily business. We can also handle or act on behalf of our customers for document quarantine and customs inspection, and can deliver the goods to the designated place after the process is completed.
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A: We can handle not only general cartons, but also board, large wooden boxes, cloth, even large machines and drum heads.
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A: We can handle collections from any location to ship and air freight warehouses.
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A: Yes, you can! We provide one-stop logistics management, arranging for a crane truck to pick up the 8 tonnes of machinery from the airport before delivering it to a large warehouse under ELEGANT Logistics for unloading and storage.
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A: We calculate the price based on the weight or size of the goods and the delivery location, as there are differences in the location and the type of vehicle used for the weight and size of the goods.
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A: Our quoted rates are inclusive of loading and unloading, except for certain orders for pure car rental services.
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A: We have a wide range of vans (Van) to 30 tons for hire.
The minimum charge is per hour after 3 hours and includes the truck and driver.
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A: Absolutely! We have a number of warehouses, in such cases we will arrange for the Chinese and Hong Kong vehicles to come to our warehouse first to unload and sort the goods, and then send them to the local transportation team according to the customer’s delivery instructions, so that the Chinese and Hong Kong vehicles do not need to wait for the handover time and can count the goods.
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A: We are very experienced in delivering to special locations, whether it is within the restricted area of the airport or on site, we have a green card (security card) and a worker registration card to load and unload on site.
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A: We are able to handle dangerous goods deliveries and deliver and collect goods at various oil depots in Hong Kong.
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A: Of course you can! We can arrange a specific vehicle route for your company to deliver to your schedule, and we can also collect returned goods to our warehouse for you.
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A: Generally speaking, cheques for collection of goods are no problem, while cash depends on the code.
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A: We have a wide range of boom trucks available for hire with a minimum charge of 4 hours per hour and thereafter, including the boom truck and driver.
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A: We have our own large fleet of trucks capable of handling 2,000 cubic metres of goods per day, so we can handle it comfortably.
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A: We can handle hardware or metal products, if the carton is 25kg, we can also help with different types of tools if it is over 25kg.
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A: We have extensive experience in airfreight pickup and can handle airfreight documents for our customers, and our airfreight department can support customers in re-exporting to other parts of the world if required.
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Q: Do you accept orders for night transport services, for example in the early hours of the morning?
A: Our shipping service is available 24 hours a day, so please contact our sales staff if you need further information.
Local Containers Issues
In addition to ERO‘s Oneport freight forwarding account, we also have different types of container trucks, such as super heavy-duty tractors, 20 or 40 foot tractors, super lower racks trailer, refrigerated containers, dangerous containers, flat racks, etc.
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A: We can handle 20ft, 40ft, 40ft high containers and 45ft high containers. We can handle general dry containers, refrigerated containers, dangerous goods containers, open top containers, chair cabinets (frame cabinets) and tank containers.
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A: We can handle normal oversized containers, but before planning the delivery, the consignor must provide the relevant dimensions and height of the goods to facilitate the routing and application of relevant documents and procedures.
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A: We have special power trailers for refrigerated containers, which can provide sufficient power to maintain the temperature of refrigerated containers until the unloading is completed.
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A: The temperature we can provide depends on the temperature set by the container arrangement when the customer places the order with the shipping company, because the original temperature of the container is set by the shipping company, the refrigerated container power trailer we have can only provide power to the container, the actual cooling depends on the container setting, if the container is set at negative 18 degrees, after we provide power to the refrigerated trailer, the container will remain at negative 18 degrees until If the container is set at negative 18 degrees, the container will remain at negative 18 degrees until the power to the container stops.
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We can handle most of the chair containers, but before planning the delivery, the consignor must provide us with the dimensions and weight of the goods in order to arrange the route and apply for the relevant documents and procedures.
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A: We have a one-stop service for document handling and customs declaration for our customers, please contact us for details.
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A: We have already applied for an account as an agent for All Way Cargo, so you can contact us to arrange for the conversion of container documents.
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A: In addition to our regular haulage service, we also offer on-site loading and unloading service.
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A: The container is a large and heavy vehicle, whether it can be transported to the designated destination depends on the road and the height of the floor where it is to be reached.
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A: Dangerous containers are handled in a similar manner to normal containers, except that the MSDS of the goods must be provided to our professional team for arrangement when placing the order.
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A: We can handle this situation. We can first pick up the container for the customer in advance, then provide the customer with the required container number information, then arrange to store the container, and after the customer’s goods arrive in Hong Kong, we can haul the container to the designated place for loading and finally return it to the terminal.
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A: Don’t worry! We can tow the container to a yard approved by the Marine Department after loading and then provide the VGM weight information to the shipping company and that will solve the problem.
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A: We can arrange on-site unloading service if required by customers.